Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
A plant or other item is missing from my shipment.
My plants or items appear damaged from shipping.
When will my backorder arrive?
Our Plants
Do you sell seeds or bare-root?
How do you package and ship?
How long will it take my plants to grow?
How many plants do I need?
What size will my plants be when shipped?
My Account
Do I really need an account?
How do I create an account?
How do I edit my account information?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Can I specify my preferred shipping date?
What are my shipping charges?
Do you offer international shipping?
Do you ship to my state?
How should I choose my shipping method?
100% No Risk Guarantee
Pricing and Billing
What is an authorization hold?
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
Do you offer a print catalog?
Neonicotinoid Use Policy
Plant Claim Form
How do I contact you?