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|Pricing and Billing|
|What is an authorization hold?|
|If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours). If you need help speeding up the process, you can contact the issuing bank of your credit card.
An authorization hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the transaction settles, or the hold "falls off." Debit card authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank's policy. Credit card holds may last as long as 30 days, depending on the issuing bank.
Please only click the “Place Order” button once to avoid multiple authorizations.
If a debit card, check card, or gift cards is used to make a purchase on the Santa Rosa Gardens website and the purchase is not accepted for any reason, please be aware that most banks will hold the 'authorized' funds (counting against the account balance until the authorization clears) even if the order is not accepted by Santa Rosa Gardens’ security measures. The most common reason for a failed transaction is that the billing address entered does not match the billing address for the debit/check/credit card/gift card being used for payment. Santa Rosa Gardens’ Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch.
Santa Rosa Gardens does not have the capability nor is obligated to release the bank's temporary hold on authorized funds. Since Santa Rosa Gardens does not have the capability to release the bank's temporary hold of funds, Santa Rosa Gardens cannot be held responsible for the policies of the customer's banking institution regarding the holding of authorized funds. Please note that authorization fund holds last for varying periods, depending on the issuing credit card company's policy. The period may last as little as three days or as long as several months. We strongly suggest that if such a situation arise, that the customer contact the issuing credit card company or bank directly.
|Do I have to pay sales tax?|
|Santa Rosa Gardens charges applicable FL county sales tax on those orders shipping within the state of Florida.|
|I have a question on my charges.|
|Click the My Account / Order Status link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.|
|I need a copy of my receipt/invoice.|
|Click the My Account / Order Status link at the top right hand side of our site to print invoices.|
|When will my credit appear on my account?|
|Credits usually take 7-10 business days from the time we receive your request (plants) or return item (hard goods). Please be aware that the credit may not show on your credit card until your next month's billing statement.|
|When will my credit card be charged?|
|Your credit card will be charged when your order is placed. At that time, your plants are removed from our sales availability and held for your preferred ship date.
All prices on this website are current and supersede prices in all previous emails and product listings. Prices are subject to change.