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Our Guarantee




Plants:

POTTED PLANTS:

We 100% guarantee that you will receive healthy plants, packed with care, that will thrive in your garden. While we cannot accept responsibility for losses caused by extreme weather, neglect, or inappropriate climate zone (clearly indicated for every variety), we DO guarantee your complete satisfaction with your plants. If your plant(s) fail to perform, no need to return the plant(s). We will cheerfully provide you with:

Within 30 days of receiving your order
-
a replacement plant OR a refund of your purchase price (if the plant is unavailable).

Within 1 year of receiving your order - a store credit for a replacement plant.

Liner Trays:

We guarantee that you will receive healthy viable plants, true to name. Proper care of liners beyond delivery is the responsibility of the grower. Our liners are targeted for the horticultural industry: Greenhouse Growers, Nurseries, Landscapers, Farmer's Markets and experienced growers/gardeners. They are most suitable for potting up pre-season and finishing into a larger plant prior to planting in the landscape or for future finished sales. Liners planted directly into the landscape would require additional care due to the smaller root size.
We do NOT guarantee the success of direct planting into the landscape using liner trays.

Non-Plant Items:

If, for any reason, you are not satisfied, return the item within 15 days for a store credit or refund.

We require that returned items be in the same condition as you received them. If the item has been used and cannot be sold as new, we may have to charge a 25% restocking fee.

All return credits and refunds exclude any delivery charges. If you need to return an item, please follow these steps to ensure proper credit:

  • Call Customer Service Toll Free at 1-866-681-0856 prior to returning
  • Pack the item (in the original packaging, if possible)
  • Please include the packing slip and note the reason for the return
  • Ship the item(s) prepaid to:
    Santa Rosa Gardens
    7410 Klondike Rd
    Pensacola, FL 32526


With all orders, shipping charges are non-refundable.