I am a new customer of Santa Rosa Gardens. I have just received my first order. I have ordered plants by mail many times, but have never experienced the level of customer service I received with Santa Rosa Gardens. I was notified that one plant I ordered was unavailable and was able to substitute another of my choice that same day. My plants arrived in perfect condition, well packed and arrived only 2 days after notification of shipping. A great thank you to the shipping dept. I'm already looking for something else to order.
HI, I received my order today, very fast shipping I might add; and all the plants are gorgeous and healthy! Thanks so much, and I am already in the works for another order, think maybe I am addicted to plants????? LOL. Thanks for the great service and plants, Sincerely,
Ruby B.
Dina, thank you so much for your help! My order came today, and everything looks good. I really appreciate being able to get my plants from Santa Rosa Gardens!
Martha L
Dear Santa Rosa Gardens,
This is the first time I have ordered plants from your company and I had to let you know how impressed I have been by your service and the quality of the plants I received. I placed my order on Monday, immediately received confirmation that it had shipped out, and received it Wednesday afternoon. Now that is service!!! The ornamental grasses are beautiful. I can’t wait to plant them. I will be recommending your company to all of the gardeners I know. I look forward to shopping with you for years to come. Thank you for everything.
Barbara D.
I just received my first two orders from Santa Rosa Gardens. Everything looked absolutely wonderful….green and healthy. The packing kept it all in shape and it wouldn’t have looked any better if I had driven to the nursery and picked it up myself. Your plants and shipping are so reasonably priced…and your customer service is above and beyond…..you guys are simply the best mail order nursery out there. Also, thanks so much for the gift. Have a wonderful spring Dina!
Cynthia C.
Thought you might like to see how your product is doing here in Georgetown DE- zone 7. These are pictures of some of our Dallas Blues.....in July and now- the end of September. The plants are 1 year old. This is a marvelous grass. Thanks to Santa Rosa for providing such high quality plants.
A very satisfied customer,
Anne C.
Good Evening,
I wanted to let you know that both of my orders arrived in record time at my home and all plants were in excellent condition. Thank you for including a free gift!
I live in the Florida Panhandle area and your company offers plants that I have not been able to find at local shops. Thank you for your great service and products.
Sincerely,
Petra O
Florida
Hello,
I have ordered a number of grasses from you for here in central Illinois. I must say they are the best grasses I've got growing right now. You will always be on my favorites list.
Thanks,
Wayne C.
IL
I just unpacked my order that arrived this AM. The packing was great, but what I was so impressed with were the plants. These were actually plants I would have purchased if I had seen them in person. I do a lot of mail ordering and am usually disappointed with the plants...But yours were great at a reasonable price.
I am attaching a photo to show you an example of what I was speaking of. On the right side are your plants, the left an order I received (from another supplier) that I was charged $106 for! You see the difference? I also sent the same photo to the other company and asked them to compare the quality!
Just thought you might like to see it.
I am putting in an ornamental grass garden so I found many of what I had been searching for. Variety, quality and good service! What else can you ask for? I will be ordering other plants in the future. Thanks again.
Lochie C.
Texas
I recently ordered grasses from you and was very pleasantly surprised when they arrived!! Not only was the shipping fast but the plants were HUGE and VERY healthy. I was so impressed that I have passed your catalog on to 3 other people and just finished putting in another even larger order. What a great company you are!!!
Thank you!!!
Iris G.
Hello,
Received my box today with my order and wow I am VERY pleased!
I ordered because of your very good feedback rating on Dave's Garden Watchdog site (well the catalog that you sent was the main reason then I checked you out).
There is Nothing that I do not like, your communication, packing, shipping time...everything was just perfect. Yes the plants too! ;)
I belong to several different gardening/watergardening sites and will be highly recommending you to my online forum friends!
Thank you for the extra and thank you very much for an excellent mail order shipment!
Bonnie C.
Indiana
Hello,
Just want to tell you that the package arrived at my doorstep Wednesday afternoon. I was ultra impressed as to how my plants were packaged. They were so very nicely individually wrapped and the netting really helps keep the plants in place. The cooler bag is obviously a helpful plus as well.
I've ordered plants from other sources before but never, ever were they this nicely shipped. You will get my future business whenever I'm looking for something specific and special.
Thanks again so very much for making my online shopping a successful, happy and pleasant experience!
Sincerely, Juanita M.
The shipment arrived a day early and in good shape. Couldn't be happier. Thanks again for everything.
Rich L
They arrived and look wonderful!
Thanks,
Judy
Hello,
I received my Ornamental Grass order today 9-20-07. I have to say you have outstanding service, great packaging. I was very happy with my purchase. Excellent AAAAA+++++ Thanks.
Rodney
I received my first order of Sedges from you yesterday, and wanted to take a moment to compliment you on your product and service. I ordered 7 each of 4 Sedges, at your sale prices late last week. They shipped on Monday, via UPS Ground, and arrived on Wednesday. The plants were exquisitely packaged! The mesh wrap not only held the soil in place, but bunched and protected the foliage. The overwrap of padded paper provided further protection, helped keep the plants moist, and kept them stationary in the cartons. I have never received plants by mail in such perfect condition. The only casualty was a single flower stem on the free bonus Miscanthus sinensis 'Graziella' you so graciously included in the shipment. I've just posted rave reviews for you on Garden Watchdog at Dave's Garden and on the GardenWeb Ornamental Grass Forum. You deserve positive attention for the quality of your product, the meticulous attention to detail in packaging for shipment, and your prices. Thanks for a very happy Sedge buying experience! Donn W. New York
Thanks so very much for the speedy shipping and also that the plants looks so beautiful...
Have a Happy Easter
Joy L
I just wanted to let you know that the succulents (the ordered one and the "bonus" Sempervivum) arrived in great shape. The plants are just beautiful, and the white "netting" around plant and pot is just brilliant. These are just about the tidiest plants I've ever received--great idea, and so convenient because I don't have to repot them right away.
I know I will enjoy them for a long time, so thank you for your care.
Sally G
Melbourne, FL
Hello,
I wanted to extend a hearty 'THANK YOU'.
I received the Candy Strip phlox I ordered on Tuesday...arrived to me in California on Thursday!! Not only was the delivery quick, the ordering process was very easy. Most importantly, you really saved me from having two holes in my new landscape when we realized that the season for this particular phlox ended a week earlier...could not find this plant anywhere locally. I was impressed by the excellent job of packing the plants for transport and the easy instructions for prepping them upon arrival.
You've made a favorable impression on both me and my landscaper and if either of us (especially him) have trouble locating a plant locally in the future, you'll be contacted.
Again, thank you for your assistance!!!
Respectfully, Kit Stookey
To whom it may concern:
I'm sure you often hear when something goes wrong with an order, but not often enough when things go well. Just wanted to take a few minutes to tell you how pleased I was with the recent order of plants I received yesterday from Santa Rosa Gardens.
I have ordered plants online for many years and from many different suppliers. I can say without question that yours were of the highest quality of any I have ever received. As well, the packing ensured that the plants arrived in great shape and none the worse the wear for being thrown about by UPS handlers and drivers.
I planted everything yesterday afternoon, and am looking forward to a beautiful spring, summer, and fall of in my garden.
Thanks again.
Regards,
Larry M
Asotin, WA
I couldn't be MORE PLEASED with your exceptional service. You have earned a customer for life! Your service is so PROMPT and every plant in a very large order was healthy thriving and BEAUTIFUL. Wow! Quality product and service! It was so wonderful to just have my plants delivered conveniently right to my door. I'll probably never buy plants any other way.
Tammy
San Diego, CA
Hi,
My order arrived about an hour ago and I had to write as soon as possible to tell you how healthy the three Pennisetum orientale Karley Rose plants look! I'm 62 and have been gardening since I was a young kid. For at least 40 years, I have made many plant orders from many nurseries (not to mention direct buys from local nurseries) but the quality of your nursery stock has rarely been equaled, let alone surpassed. I also appreciate the excellent packaging which prevented any degradation of your fine plants during shipping.
Since it's been raining here for many days, I haven't dug the spot in our yard where the plants will go. The next few days are expected to be in the mid 90s, so I won't be doing much digging in are rock-filled New England soil until around next Wednesday, when the temperatures are supposed to moderate to the high 70s and low 80s. Consequently, I potted out the Karley Rose plants in some nice light potting soil which should keep them happy until I can set them out in their permanent home. I have to basically replace the soil anywhere I plant in our boulder-strewn yard---using some of the "native" topsoil, but supplementing it with potting soil, compost, and so on.
I also want to thank you for the unexpected gift of the mint gardener's soap, which I have already used. It smells great and works well!
Best wishes,
Roger K
Huntington, MA
Hello,
Just received my order and wanted to tell you how happy I am with my plants. They arrived in wonderful condition. I am very pleased and will order again soon!
Thanks again,
Lee-Ann R
My order arrived this afternoon. I opened the big box of grasses and perennials and was so pleased with your careful packaging and the healthy look of the plants that I have opened. It is like opening a giant gift! Oohs and aahs were probably heard by my neighbors. You will be hearing from me again. Thanks for being a nursery people can trust.
Pat in Albuquerque
I just wanted to say thank you for the order I just received. My sister and I are avid gardeners and we absolutely love your plants. Orders always arrive promptly and in great shape and a great price. We will both be ordering again.
Joe V
Jonesboro, AR
I received my plants and they look so happy to be in Alabama. Everyone arrived safe, sound and healthy. I appreciate the speedy service and quality plants. I will order again.
Joan B
I received my plants yesterday and the surprise pair of gloves you included.. What a thoughtful thing to do... I will undoubtedly be ordering many plants from you in the future.. The plants were carefully packed and are very healthy... just in time for planting...
Thanks from a Happy Customer...
Karen M
You all did a great Job!!! Thanks so much for the gloves as well.
I really appreciate it all
RW
Hello there,
I just received my order and I wanted to thank you for taking such care in carefully packaging all of the plants. They are all wonderful. And thank you for the soap as well! What an unexpected gift.
I will definitely be ordering with you again, I am so impressed!
Thanks so much,
Naomi
Wow!! I was amazed how fast the four wonderful boxes of grasses arrived, and in what wonderful condition they were. The roots were in SUCH good shape that I think they will survive the summer nicely, and grow well this first year. I am surely gong to pass on your name to interested friends.
I put half of them in the ground last evening, since the weather was wonderful, and I will do the rest today - or at least heel them in until their soil gets prepared.
Keep up your fine work. Thanks, again.
Miki L.
These are the best-looking mail order plants I have ever received. Thanks!
Kathy R.
Hello,
Received my order #8005 in good condition yesterday and they are already potted and in the warmest part of the greenhouse! They are beautiful plants and your packing is impeccable. I can clearly see you "all" know what you're doing. It's a pleasure to do business with you!
Rose W.
Elmhurst, IL
Dear Santa Rosa,
Received plants today - all look green and healthy - please compliment your "shipping department" on an EXCELLENT job - don't think I ever received plants that were packed better or with such care !!!
Don M
Thank you for my order which I recieved last Thursday. Everything arrived in perfect condition and all the plants are already doing well in my garden Thank you - you are a great company to deal with
Sandy W.
My order arrived yesterday. I opened the box this morning and planted the beautiful plants immediately. They were in absolutely impeccable condition...very healthy and sturdy, with deep green leaves, and even some buds.
Thank-you for wonderful service. Thanks also for the gardening gloves. I love them!!! Carol D.
Dear Sirs: I received my shipment of grass plants Yesterday and I am very pleased with the quality of your plants! They arrived in excellent health and condition and were larger than I expected. Thank you for the Super Service. Martin B
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